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The RN Clinical Supervisor receives direction from Managerial Team. Gives direction to clinical support staff members of designated Primary Care Teams. Provide leadership and promote collaboration with internal and external team members.  Works cooperatively with primary care team(s) and support staff to provide direct patient care.  Provides clinical expertise and mentoring for clinical staff.  Supports the overall vision of patient centered medical home by achieving a positive balance of healthcare, cost outcomes and patient satisfaction on specific teams.  Accountable for the patient experience through the system.  Ensures appropriate standards of care are implemented and in compliance with all state and federal regulations, standards of practice, corporate policies and procedures.

Primary Responsibilities:

• Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Provide direct patient care with exemplary customer service to internal and external customers. Duties included but not limited to triage/screening patients; patient ancillary visits (injection, wound care); patient education; shared medical appointments; follow up in the office or by telephone with patients for medical management of health condition
• Coordination of patient care under the guidance of the primary care provider (hospital transfer, blood transfusion, PICC line, urgent or emergent referral, chemotherapy coordination, IV therapy, patient centered form completion), act as liaison in person or by telephone for health plan, case management activities, home health and disease management
• Supervise back office patient flow in collaboration with providers and support staff. Ensure staffing is maintained, resources are allocated adequately to meet the team(s) need to function efficiently and effectively. Communicate daily task assignments, staffing changes or shift in work requirements to help the team(s) complete work accurately and on time. Coach, mentor, and develop staff, including new employee onboarding, performance management and disciplinary action if needed
• Ensure staff and clinical operations meet audit and regulatory compliance, assist in the capture and analysis of data related to department, quality measures, policies and procedures, state and federal regulations, and / or standards of care. (i.e. PCMH, A3/Tier Reporting, Monthly Audits, Visit Closure Audits, Quarterly Back Office Audits)
• Develop and implement patient centered treatment plans (Coumadin, Diabetic Insulin; Hypertension) under the guidance of the primary care provider
• Maintain, facilitate and promote primary care department protocols, processes, policies and standards to include but not limited to the following: Standard Rooming, 5S Exam rooms, Daily Huddles, New and Existing patient management, Medication Refills, Pathology Specimens, Radiology Procedures, and other Specialty specific protocols as signed by department head or designee
• Prepare reports and manages assigned projects related to the team(s) to include but not limited: Automated Referral, Tasking, Ancillary, Huddles, Staff time away from work (PTO, Sick, Training, etc.), Staff job assignment and Scheduling
• Subject matter expert to include but not limited to Automated Referrals, Touchworks and IDX

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current, unrestricted NV RN license or temporary NV RN license with the ability to obtain permanent NV RN license upon expiration of temporary NV RN license
• 1+ years of clinical acute care or ambulatory experience
• 1+ years of management experience in health care and / or equivalent

Preferred Qualifications:

• Bachelor’s degree in health care or related field; and / or equivalent and relevant experience
• 1+ years of nursing experience at primary care facility
• Experience with computer based electronic medical records
• Bilingual Spanish

Nevada Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 

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