Oversees and directs the daily operations of the Heart Program to ensure quality services for both internal and external customers. Serves as a resource to and collaborates with others to advance the Health System's mission. Provides direction, implementation, and business oversight for areas of responsibility including: Cardiology, Heart Station, Cardiovascular Surgery, Cath Lab, and Hybrid Suites. Oversees talent management, recruiting and staffing matrix, expenses, and budgets. Initiates and manages project-driven and committee initiatives. Responsibilities include researching, interpreting, sharing data, and financial matrix that supports operational decision-making.
Job Specific Duties
Identifies and manages lean processes across the Heart Program.
Ensures revenue maximization including revenue enhancement, compliance, practice performance, variance analysis, charge capture, billing/collections, and overall operational analysis by working in conjunction with Finance and IT. Performs all fiscal responsibilities according to policies and procedures.
Monitors and investigates medication discrepancies to ensure medication administration practices are being followed per the medication administration processes.
Accountable to submit live sedation audits and actively participates in sedation council meetings to ensure standardized practices across Cardiology service line.
Reviews incident reports, implement a plan of action, and monitors results to drive efficiencies in clinical and operational excellence.
Oversees the daily operations for of the Heart Program. Develops effective, actionable, operational, and informatics for revenue enhancement.
Responsibilities include researching, interpreting, and sharing data including financial matrix that support operational decision making.
Manages the departmental performance improvement process including the preparation, analysis, and submission of required reports.
Works collaboratively with all levels of the interdisciplinary team with (Governance & Magnet) and promotes the team concept within the department and Health System wide.
Accountable for interviewing, hiring, and onboarding new staff. Supervises staff and conducts annual reviews within established guidelines and scope of practice.
Manages procedures including payroll, time/attendance, and progressive disciplinary action in a timely and accurate manner.
Accountable to oversee and evaluate staff competencies, regulatory requirements, credentials, accuracy, and completeness of paperwork.
Accountable to oversee man power per unit of service, supplies, and hours worked. Responsible for and promotes/practices cost containment.
Plans, develops, and advises on implementation methods and procedures that comply with all Health System, state, and federal regulations. Follows standard business and financial practices by coordinating training and assisting in enforcing compliance of departmental and Health System programs to promote enhanced customer service and the delivery of quality patient care.
Oversees coaching, orienting, and training. Evaluates employees' job performance and makes recommendations for corrective action. Handles crucial conversation when needed. Prepares and submits in a timely manner all forms related to the TM&E department.
Assists Leaders and Physicians in promoting new program development and strategy engaging team members to enhance market shares and grow the business. Develops business plans and/or requests for proposals as requested/required. Reviews and analyzes statistical data to enhance productivity, efficiency, and customer satisfaction. Uses results to expand services and improve operations.
Develops and manages both operating and capital budgets. Oversees and manages the fiscal requirements for service line departments.
Participates as requested on teams, committees, and special projects both internal and external to the organization to improve its operations or processes in order to meet goals.
Implements standard business and financial practices that promote enhanced customer service and the delivery of quality patient care. Investigates and resolves customer service issues (complaints, billing issues, etc.) for patients and their families.
Responsible for working with revenue integrity and IT to ensure all program CDMs are current and up to date.
Maintains, updates, and develops policies and procedures across departments within the Heart Program in accordance to NCHS standards.
Manages projects and leads new site developments and program expansions.
Works in conjuction with departments and committees to ensure revenue maximization, including revenue enhancement, compliance, practice performance, variance analysis, charge capture, and billing/collections.
Participates in market assessment and strategic planning for new programs and services.
Works collaboratively with medical and administrative team to develop business plans for community expansion and programmatic growth. F
Involved in physician recruitment with physician practice and hospital teams.
Manages revenue capture and charge management.
Continuously assess and monitor growth in ambulatory centers and inpatient services.
Continuously monitor and manage practices to ensure efficiency and accessibility.
Minimum Job Requirements
Bachelor's Degree in Business, Health Services, Nursing, or related field
RN - Registered Nurse Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) - maintain active and in good standing throughout employment
CPR - American Heart Association BLS - maintain active and in good standing throughout employment
7-10 years Progressively advanced healthcare experience
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Knowledge, Skills, and Abilities
Master's degree preferred.
Ability to apply mathematical techniques, logical, and analytical thinking to interpret operational/financial data, prepare capital/operating budgets, assess performance improvement, and solve a broad range of problems.
Ability to interpret, adapts to, and reacts calmly under stressful conditions.
Ability to relate cooperatively and constructively with patients, families, peers, physicians, and other Health System personnel.
Knowledge of purchase through payment process. Starting from supply chain procurement through accounts payable check and then posting to the general ledger.
Familiar with financial systems including one or more of the following: general ledger, finance modules, materials management/procurement modules, and activity modules.
Ability to communicate effectively both verbally and in writing.
Able to query data from a database through Microsoft Access or Crystal Reports.
Excellent time management skills.
Able to effectively monitor and develop the abilities of subordinates.
Able to maintain confidentiality of sensitive information.
Knowledge of outlying data resources in order to analyze business proposition and referral patterns of physicians.
Ability to pull and manipulate reports readily from various resources.
Knowledge of TM&E and pay polices.
Nursing - Management
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.