CLINICAL MANAGER AMBULATORY PROCEDURES - ENDOSCOPY Job Number: 00122127 Job Posting: Jun 10, 2019, 9:35:52 PM Closing Date: Jun 25, 2019, 4:59:00 AM Full-time Shift Start Time: 7:00 A.M. Shift End Time: 3:00 P.M. Collective Bargaining Unit: None Posting Salary: COMPETITIVE Organization: Health and Hospital Systems
JOB SUMMARY
CLINICAL MANAGER AMBULATORY PROCEDURES - ENDOSCOPY - STROGER - CHICAGO, IL. - SHIFT: 7:00AM - 3:00PM M-F (ACCOUNTABILITY TILL UNIT CLOSES)
Working closely and directly with the Chair of the Division of Gastroenterology, Colorectal Surgery, Anesthesiology and Physician Leaders to plan, direct, organize, and oversee all aspects of patient care delivery for Inpatient and Outpatient Endoscopy and Bronchoscopy and/or for service line. Oversees all aspects of clinic operations and provision of patient care services including management of clinical, administrative and interdisciplinary staff, patient access and flow, resource allocation and the quality service delivery for assigned area. Is accountable for staff management, financial performance, labor productivity, adherence to patient access and practice standards, quality improvement, and regulatory compliance. Oversite for safe administration of sedation and anesthesia, all endoscopy and bronchoscopy procedures.
Responsible for effectively and independently initiating, delegating, supervising and monitoring functions within the procedures area, including resource allocation, work assignments, determination of daily work priorities, policies, procedures and actions required to meet deadlines and resolve problems.
Responsible for 24 hour administrative management accountability and day-to-day management of clinic or service line. Establishes collaborative partnership with physician first line leadership to achieve system goals and objectives for the procedures area or service line. Implements approved clinical practices and standards, in accordance with compliance and regulations.
This position is exempt from Career Service under the CCHHS Personnel Rules.
General Administrative Responsibilities Collective Bargaining - Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
- Participate in collective bargaining negotiations, caucus discussions and working meeting
Discipline - Document, recommend and effectuate discipline at all levels
- Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
- Initiate, authorize and complete disciplinary action pursuant to CCHHS system rules, policies, procedures and provision of applicable collective bargaining agreements
Supervision - Direct and effectuate CCHHS management policies practices
- Access and proficiently navigate CCHHS records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Management - Contribute to the management of CCHHS staff and CCHHS' systemic development and success
- Discuss and develop CCHHS system policy and procedure
- Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire. transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
- Work with Labor Relations to discern past practice when necessary
Typical Duties Financial - Reviews routine and ad-hoc reports that provide information on practice volumes, cycle time, provider productivity, fiscal year (FY) statistics, shares information with staff and providers.
- Maintains and approves provider templates to ensure they meet the standards set forth by System goals; discusses variances with lead provider and develops action plan as required.
- Ensures that all practice Provider and ancillary encounters are billed accurately and within established timeframe.
- Manages center's operating and capital budget, monitors personnel and general expenses, responding to variances.
- Ensures that staff fully utilize IT systems and are up to date on CCHHS registration and insurance plans requirements.
Staffing - Provides adequate staffing coverage on a daily basis--prepares and posts schedules in timely manner.
- Monitors vacancy and turnover rates - develops action plans to meet daily requirements that provide appropriate standard of care.
- Recommends adjustment for ongoing staffing model in accordance with care needs of the population.
- Audits staff productivity and develops established benchmarks for performance- addresses performance deficits with individualized staff improvement plans.
- Maintains Attendance and Tardiness Records; prepares and administers discipline for abuse of policies and procedures and non-adherence to clinical practice standards.
- Responds to emergency situations and assist with patient care, as necessary.
- Conducts monthly meeting with staff to discuss System generated information, reports and other pertinent information presented in management and leadership meetings. Maintains records of meetings, including attending roster.
- Ensures staff meets Joint Commission, regulatory and clinical practice requirements, including providing patient access, doing daily huddles, patient screening, pre visit planning, reminder calls and follow-up calls to increase show rates; ensures patients are safe during and post procedure.
- Oversees and maintains timekeeping for staff and maintains acceptable levels of overtime.
Guest Relations - Works with internal and external referral sources to ensure referral capture with excellent outcomes and comments.
- Handles Patient Complaints and initiates Recovery; documents, tracks patient concerns and conducts patient interviews and follow-up.
- Responds to EMERS reports in an acceptable time frame.
- Monitors Press-Ganey data regularly. Reviews and disseminates to staff with subsequent plans to improve the patient experience.
- Monitors staff customer relations performance.
- Converses and engages patients to collect feedback and to address concerns related to patient experience.
- Tracks patient activity daily through dashboard, identifying trends.
Ordering and Expense Management - Orders all medical consumables, office supplies, printed forms, according to established procedures for P-Suite.
- Maintains inventory of all office and clinical supplies; Ensures appropriate storage in accordance with safety and regulatory requirements.
- Submits invoices for payment to vendors for supplies, services and equipment received.
Clinical Practice Management - Key Function of the Position Develops and implements evidence-based standards of clinical practice to ensure 24/7 excellent service and care delivery for patients receiving care in the Endoscopy Clinic that is evidenced by and the Triple AIM (excellent quality and service and efficiency)/ simultaneously improving the health of the population, enhancing the experience and outcomes for the patient and reducing per capita cost of care. Develops clinical standards of care in assigned area. Assists in delivery of patient care and quality improvement. Develops and implement an effective Endoscopy and Bronchoscopy program including establishment of patient care standards and design of documentation and training/development tools. Organizes and assists staff to promote the rapid response to change in case flow and medical emergencies. As assessed through data from IT system and direct observation: - Ensures that patient care is delivered within CCHHS established service standards, regulatory requirements and professional standards of care.
- Ensures that staff is oriented, trained and competent to provide excellent safe patient care and service.
- Tracks clinical performance indicators and develops action plans.
- Ensures care is coordinated across the continuum to promote positive patient outcomes and efficiency.
- Oversees development of training and competencies.
- Identifies opportunities for process improvement and initiates improvement efforts within the clinic/service to increase or exceed established metrics.
- Ensures appropriate patient education and engagement strategies are implemented.
- Maintains environment of care in accordance with regulatory and licensing standards. Responsible for ensuring that offices and public areas of the practices are clean and in order.
- Conducts Rounds with Environmental Service and Facilities staff to identify deficiencies and to develop corrective action plans.
- Ensures that appropriate levels of supplies are stocked in clinical areas as required.
- Ensure that equipment is in good working order or tagged if not working.
- Assists as required with new patient initiatives.
- Responds to medical emergencies in the clinical area
Additional Management Responsibilities - Works with Human Resources in the recruitment and retention of qualified staff.
- Schedules clinical and support staff based on patient care need; Approves payroll.
- Ensures that interdisciplinary staff, contractual staff, students and volunteers meet key CCHHS performance requirements.
- Prepares and completes Request to Hire (RTH) Packets for submission to Human Resources.
- Resolves conflicts between staff.
- Maintains relevant personnel files.
- Works with Human Resources to ensure the proper documentation and maintenance of Worker's Compensation and FMLA records.
- Works closely with Human Resources to ensure practice compliance with all local, state and federal laws and guidelines including OSHA, ADA, FMLA and regulatory requirements including IDPH, CMS and The Joint Commission.
- Ensures compliance with HIPAA, emergency and disaster preparedness communication, MSDS (global harmonized system), sexual harassment, universal precautions, confidentiality, security and privacy.
- Ensures compliance with annual staff training and documentation requirements.
- Ensures all clinical staff is current on licenses, CPR and other job requirements.
- Follows downtime procedures for all defined emergency codes at site (computer downtime, electrical, fire, etc.).
- Makes sure Risk Management, Corporate Compliance and Quality Management policies are being followed.
- Keeps up to date with changes in Pain Management and Interventional Radiology practices.
- Performs all other related duties as assigned or requested.
Reports to the Director of Ambulatory Procedures Unit Minimum Qualifications - Licensed Registered Nurse in the State of Illinois
- Bachelor's degree in Nursing from an accredited college or university
- Five (5) years of full-time Nursing experience in an acute care setting
- Five (5) years of experience as a Nurse Manager
- Three (3) years of experience in a management role in a clinical procedural area (i.e., endoscopy, cardiac catheterization, interventional radiology, procedural area, etc.)
- Ability to work flexible schedules, including evenings and weekends
- Current Advanced Cardiac Life Support (ACLS) certification
- Current Basic Life Support (BLS) certification
Preferred Qualifications - Master's degree in Nursing, Business or Healthcare Administration from an accredited college or university
- Five (5) years of clinical practice experience
- Previous work experience in a union environment
- Certification in Society for Gastroenterology Nurses (SGNA) , Certified Nurse in OR (CNOR) , or Certified Surgical Nurse Manager
- Bilingual in English/Spanish
Knowledge, Skills, Abilities and Other Characteristics - Thorough knowledge of management principles and practices
- Knowledge of business operations and experience leading project teams
- Thorough knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of the confidentiality and security of healthcare information for all patients
- Knowledge utilizing Microsoft Office Suite (PowerPoint, Word, Excel, and Outlook)
- Excellent management and leadership skills.
- Excellent verbal and written communications skills
- Skilled in time management as it relates to situations that have competing priorities.
- Ability to work independently and simultaneously manage multiple complex projects
- Ability to function as a role model for clinical excellence.
- Ability to assign, prioritize, review and evaluate the work of a variety of employees, including internal employees, vendors, consultants, and combinations thereof.
- Ability to calculate budget estimates necessary to evaluate costs.
- Ability to train by presenting concepts and demonstrating tasks.
- Ability to multi-task and meet deadlines in a fast paced and stressful environment.
- Ability to maintain a professional demeanor and composure when challenged.
- This position requires travelling to work assignments throughout Cook County for which the employee must provide his or her own adequate means of transportation.
- Must be able to work flexible hours including nights and weekends .
VETERAN PREFERENCE PLEASE READ When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service - To take advantage of this preference a Veteran must :
- Meet the minimum qualifications for the position.
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing. If items are not attached, you will not be eligible for Veteran Preference VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW BENEFITS PACKAGE - Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan
- Deferred Compensation Program
- Paid Holidays, Vacation, and Sick Time
- You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
- 100% Tuition Reimbursement for nursing-related programs
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/ MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. *Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen. *CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor. COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER |
