The Nursing Unit Secretary is responsible for performing clerical duties as indicated by the responsibilities outlined in this job description under direct supervision of the unit charge nurse. The associate is competent to provide clerical support to nursing staff, physicians and other members of the healthcare team. The associate is responsible for monitoring the nurses' station ensuring a healing environment for patients and their family members. The associate must also promote a healthy work environment for staff. The Unit Secretary must be flexible, efficient and accurate in carrying out the role. The Unit secretary is trained in the delivery of age appropriate care by hospital policy. He or she performs assigned tasks in accordance with the hospital's philosophy, values, standards, policies and procedures.
Customer Focus -- Building strong customer relationships and delivering customer-centric solutions.
Communicates Effectively -- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Decision Quality -- Making good and timely decisions that keep the organization moving forward.
Collaborates -- Building partnerships and working collaboratively with others to meet shared objectives.
Nimble Learning -- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Demonstrates Self-Awareness -- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Goals -- Completes quarterly goals
Delivering the Mission -- Performs duties as defined in this job description and demonstrates mastery of role
1. Performs clerical duties relevant to procedures as they relate to the patient care unit:
Enters physician orders in a timely and accurate manner; prioritizes order entry to ensure quality patient care.
Ensures that all charts are supplied with appropriate forms for documentation.
Ensures that all reports are appropriately posted in a timely manner.
Assists physicians, nurses and other members of the healthcare team with clerical duties such as retrieving reports, etc.
Relays messages to the appropriate caregiver(s) after receiving message; adheres to call bell response protocol.
Ensures that diet/tube feeding changes are completed and credited each shift.
Checks food trays upon arrival to floor (if appropriate for unit) prior to the trays being served.
2. Helps to promote stewardship of resources and environment of care:
Assists with the ordering of supplies to maintain appropriate PAR levels.
Returns all equipment to SPD as soon as possible and at least by the end of shift.
Assists with the monitoring of refrigerator/freezer logs.
Cleans refrigerator, microwave and other areas when indicated.
Maintains the integrity of the Pyxis Machine and inventory through pushing the "take" button.
Protects the environment of the patient care area(s) as well as the hospital campus from vandalism/litter.
Consistently uses appropriate "scripting" as instructed when communicating with patients/family members.
Models Service Excellence in caring for patients; consistently provides "above and beyond" service to meet and exceed patient/family expectations.
Strives to anticipate the needs of patients; takes initiative to meet/exceed the patient's needs or wishes.
Responds to call light promptly.
Acts as a team player; assists co-workers regularly as time permits.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.